Warranty Return & Refund Policy

We warrant that all products sold are new and free from material defects in materials and workmanship at the time of delivery, unless otherwise explicitly stated in the product description. This limited warranty applies only under the following conditions:

1. Unless otherwise specified,we warrant our products for one year under normal, non-commercial use. During the first ninety (90) days from the date of purchase, we will repair or replace any defective products.

2. After ninety (90) days and up to one year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid (prepaid satchel or stamps would not be accepted, nor would they be returned). A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed.

3.Unless otherwise specified, the warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend, the warranty period.

4. Battery-Specific Terms

• Normal Wear: Capacity depletion (e.g., ≤80% after 12 months) is not considered a defect.

• Void Conditions: This warranty is void if the battery shows: (a) signs of improper charging, installation, or misuse; or (b) tampered/removed labels or barcodes.

5. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.

6. If you have changed your mind and want to return the items for a refund, you can contact our Customer Service Department via email to obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. For items returned within thirty (30) days from purchase, we may offer an exchange, store credit, or refund at our sole discretion. Products returned for refund or exchange MUST: be 100% complete and undamaged, contained in original packaging, including all manuals, blank warranty cards and other accessories which you have purchased from us. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery. Our policy is to refund the purchase price (not including shipping and handling costs). Refund requests are subject to approval. Approved refunds will be issued to the original payment method within 7-15 business days after inspection. Some banks/payment providers may require additional processing time.

7. This warranty does not extend to devices, such as computers or cameras, that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s). Legal Rights: This warranty gives you specific legal rights, which may vary by jurisdiction. Some jurisdictions do not allow limitations on implied warranties or exclusion of incidental damages, so the above limitations may not apply to you.

Our Commitment
We strive for 100% customer satisfaction. If you're not completely satisfied with your purchase, please contact our customer service team within 30 days of receipt.

Return Process

1. Authorization Required

   • Email us within 30 days to request a Return Merchandise Authorization (RMA) number

   • Include your order number and reason for return

2. Return Conditions

   • Items must be:
     • Unused and in original condition
     • In original packaging with all accessories
     • Accompanied by proof of purchase

3. Shipping Responsibility

   • Customer pays return shipping fees

   • We recommend using trackable/insured shipping

   • Shipping costs are non-refundable unless the return results from our error

Refund Processing

• Approved refunds will be issued to the original payment method within 7-15 business days after we receive and inspect the returned item

• Actual refund timing may vary depending on your financial institution

• Only product costs will be refunded; original shipping fees are non-refundable

Important Notes

• Warranty returns require proof of purchase and must go through the original point of purchase

• This policy does not affect your statutory consumer rights

Order Confirmation Process

• Your order confirmation email represents acknowledgment of your purchase request, not acceptance

• We reserve the right to:
  • Verify payment information
  • Request additional identification
  • Cancel orders for any reason prior to shipment

Payment & Cancellations

• If we cancel a pre-charged order:
  • Full refund issued within 1 business days
  • Credit appears in 7-15 business days (varies by bank)

• High-value orders may require:
  • Payment verification
  • Fraud prevention checks

Important Notes

• All orders subject to product availability

• We may limit quantities per household

• Price errors may result in cancellation

Return Merchandise Authorisation (RMA) Procedures

1. Authorization Requirement
• All returns require a valid RMA number
• Request by email to order@power-supplier.org with:

• Order number

• Product details

• Reason for return
  • RMA numbers expire 30 days after issuance

2. Return Shipping Instructions
• Clearly mark RMA number on:

• Outer packaging

• Shipping label
  • Unauthorized returns (no RMA/expired RMA) will be refused

3. Packaging Requirements
• Must include:

• All original components

• Manufacturer packaging & materials

• Manuals and accessories
  • Use protective outer packaging
  • Note: We are not liable for:

• Damage from improper packaging

• Lost uninsured shipments

4. Timeframe & Costs
• Must ship within 30 days of RMA issuance
• Customer responsibilities:

• Return shipping costs

• Insurance for high-value items

• Tracking number (recommended)

5. Processing Timeline
• Allow 1 business days for processing after receipt
• Refunds issued within 7-15 business days post-approval